OUR POLICY

"The best things in life are free. The second best are very expensive." —Coco Chanel

No-Show & Cancellation

We love  our hairdressers and we know you do to! We also understand that  sometimes it is necessary to reschedule or cancel appointments. We  kindly ask that you give us a minimum 24-hour notice to cancel or  reschedule your appointment. If an appointment is rescheduled or  cancelled within the 24-hour period, you will be charged 50% of the full  scheduled service price.

  • We make sure every guest is made  aware of our No-Show/Late Cancellation Policy when scheduling an  appointment over the phone or through text message/email reminders

  • We will secure each guest’s billing information on file prior to scheduling any service

  • If  necessary, the next appointment cannot be scheduled without amending  the missed or late-cancelled appointment (including missing appointments  due to late arrival)

When a No-Show/Late Cancellation  occurs, it takes large blocks of time that impact our hairdressers and  other guests. We understand that sometimes things happen, however, we  try to respect our hairdressers’ time as much as we try to respect  yours.

 

Running Late

We understand, life is crazy and things happen. However, if you are running more than 15 minutes late according to our clock, the appointment may have to be rescheduled. No-Show & Cancellation Policy may be applied. (See above policy) 

 

Haircut & Color Adjustments

If there is something that you do not love about your cut or color, we want to make it perfect for you.  Please contact the salon within one week of your original service and we will gladly do what it takes to make it perfect for you!

New Guest Hair Services

We require a complimentary consultation prior to all new guest  some hair services. This consultation allows the Hairdresser and the guest to discuss the vision and pricing for the hair color service.


*If you cannot get through to our guest coordinators please  leave a message that you would like to reschedule or cancel your  appointment and we will get back with you.

 Thank you for your consideration!

Refund Policy

We do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon within seven days so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only within the two of the initial service.