"The best things in life are free. The second best are very expensive." —Coco Chanel
No-Show & Cancellation
We love our hairdressers and we know you do to! We also understand that sometimes it is necessary to reschedule or cancel appointments. We kindly ask that you give us a minimum 24-hour notice to cancel or reschedule your appointment. If an appointment is rescheduled or cancelled within the 24-hour period, you will be charged 50% of the full scheduled service price.
We make sure every guest is made aware of our No-Show/Late Cancellation Policy when scheduling an appointment over the phone or through text message/email reminders.
We will secure each guest’s billing information on file prior to scheduling any service.
If necessary, the next appointment cannot be scheduled without amending the missed or late-cancelled appointment (including missing appointments due to late arrival)
When a No-Show/Late Cancellation occurs, it takes large blocks of time that impact our hairdressers and other guests. We understand that sometimes things happen, however, we try to respect our hairdressers’ time as much as we try to respect yours.
If you scheduled your appointment more than 3 months in advance, we require 100 % non- refundable deposit. ALL cancellations / reschedules need to be done 10 days prior to the scheduled day of the appointment.
Please be advised, all appointments scheduled more than 5 months in advance to a scheduled date require 100% non-refundable deposit. You can only reschedule 1 time applying that deposit. ALL cancellations / reschedules need to be done 21 days prior to the appointment. NO REFUND will be issued. NO exceptions.
We understand, life is crazy and things happen. However, if you are running more than 15 minutes late according to our clock, the appointment may have to be rescheduled. No-Show & Cancellation Policy may be applied. (See above policy)
Haircut & Color Adjustments
If there is something that you do not love about your cut or color, we want to make it perfect for you. Please contact the salon within one week of your original service and we will gladly do what it takes to make it perfect for you!
New Guest Hair Services
We require a complimentary consultation prior to all new guest some hair services. This consultation allows the Hairdresser and the guest to discuss the vision and pricing for the hair color service.
*If you cannot get through to our guest coordinators please leave a message that you would like to reschedule or cancel your appointment and we will get back with you.
Thank you for your consideration!
We do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon within seven days so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only within the two of the initial service.